Privacy & Cookie Policy

1. Who We Are

 

Rookery Farm Honey

 

Address: Rookery Farm, Gedding Road, Drinkstone, IP30 9SZ

Email: rookeryhoney@gmail.com

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Rookery Farm Honey is the data controller responsible for your personal data.

We process personal data following:

 

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Privacy and Electronic Communications Regulations 2003 (PECR)

• Information Commissioner’s Office (ICO)

 

2. Personal Data We Collect

 

2.1 Website Visitors (Analytics)

 

When you visit our website, Wix collects certain technical information, including:

 

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

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This information may also include details about your use of this website, including:

 

• Click behaviour and scrolling activity

• Internal links

• Pages visited

• Scrolling

• Searches

• Referring website

• Timestamps

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We provide this information to Wix, our website analytics provider, to learn about site traffic and activity. This information is also used for website analytics and performance monitoring.

Wix needs the data to run this website, and to protect and improve its platform and services. You can read more about how Wix uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

 

Lawful Basis:

Analytics cookies are only activated with your consent via our cookie banner.

 

2.2 Wix Store

 

When you submit information to this website via our store's features and checkout, we collect the data requested in these features to track and respond to your submissions. We provide this information to Wix, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. We also provide this information with couriers and payment providers to fulfill deliveries.

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When you submit your details via our website store or checkout, we may collect:

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• Last Name

• Email Address

• Phone Number

• Billing Address

• Delivery Address

• Order Details

• Payment confirmation

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Lawful Basis:

Consent (Article 6.1a UK GDPR).

 

You may withdraw consent at any time.

 

3. How We Use This Data

 

We use your personal data to:

 

• Process And Deliver Your Orders

• Send Occasional Marketing Communications

• Improve Website Performance

• Take Payment

• Handle Refunds or Returns

• Communicate With You About Your Order

• View And Respond to Enquiries

• Meet Our Legal and Tax Obligations

• Run, Improve and Protect Our Website

• Send Marketing Emails (if you have agreed to receive them)

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We do not sell or trade personal data.

 

4. Data Storage & Processors

 

4.1 Wix, Wix Stores, Wix Payments

 

Our website is hosted by Wix.

 

Wix processes personal data on our behalf as a data processor and may store data in the United States or other jurisdictions where it operates.

 

Wix relies on appropriate safeguards for international transfers, including Standard Contractual Clauses.

 

4.2 Evri

We use Evri to deliver orders placed via our website. To facilitate delivery, we share personal data required for fulfilment, which may include:

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• Your Name

• Delivery Address

• Email Address

• Telephone Number

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Evri processes this information as an independent data controller for the purposes of providing delivery services, including logistics, tracking and customer communications relating to your delivery. Your data is only shared where necessary and in line with our contractual obligations. For more information on how Evri handles personal data, please refer to the Evri privacy policy.

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4.3 Additional Delivery Partners

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From time to time, we may use alternative delivery providers where appropriate, including DPD, Royal Mail, and InPost.

Where this is the case, we will share only the personal information required to fulfil your order, such as your name, delivery address, and relevant contact details. Each delivery provider processes this information as an independent data controller for the purposes of completing delivery, providing tracking services, and communicating with you about your parcel.

We ensure that any third-party courier we work with handles your data in accordance with applicable data protection laws. Further details on how these providers use personal data can be found in their respective privacy policies:

• DPD

• Inpost

• Royal Mail

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5. Data Retention

 

We retain personal data:

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• Until you unsubscribe; or

• For up to 24 months from your last meaningful engagement.

• Order and payment records: Up to a maximum of 6 years for tax and accounting purposes.

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After this period, data will be securely deleted.

 

6. Marketing Communications

 

We will only send marketing emails where:

• You Have Actively Consented Via Our Sign-up Form; and

• You Have Not Withdrawn That Consent.

• Every Marketing Email Will Include:

• Our Company Details

• An Unsubscribe Link

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This is compliant with the Privacy and Electronic Communications Regulations (PECR).

 

7. Your Rights

 

Under UK GDPR, you have the right to:

• Access Your Personal Data

• Request Correction

• Request Erasure

• Restrict Processing

• Object To Processing

• Withdraw Consent at Any Time

• Lodge A Complaint with The Information Commissioner’s Office (ICO)

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ICO website: https://www.ico.org.uk

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To exercise your rights, contact us via email at: rookeryhoney@gmail.com

 

8. Cookie Policy

 

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device.

 

Essential Cookies

 

These are required for the website to function and cannot be disabled. These cookies allow Wix, our hosting platform, to securely serve this website to you. Essential cookies may be collected when you use features of our website such as:

 

• Shopping basket

• Checkout

• Security and Logins

 

Analytics & Performance Cookies

 

These are used only if you consent via our cookie banner.

They help us understand website traffic and performance.

 

These cookies are used on this website only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

 

You may change your cookie preferences at any time via the cookie banner settings. Blocking these cookies may affect how this website works.

 

For further information about how Wix uses cookies, please refer to Wix’s cookie documentation linked below:

https://www.wix.com/about/cookie-policy.

 

9. International Transfers

 

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are applied in accordance with UK data protection law, including Standard Contractual Clauses or other approved transfer mechanisms.

 

10. Changes to This Policy

 

We may update this policy periodically.

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The most recent version will always be published on this page.

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Last Updated: 24/4/2026